SELECTION OF REFERENCE SYSTEM ELEMENTS IN THE MODEL OF PGE - PRODUCT GENERATION ENGINEERING: METHOD FOR THE INTEGRATION OF CUSTOMER AND USER SATISFACTION IN PRODUCT PLANNING

Abstract In the development of mechatronic systems, it is important to differentiate products be developed from those competitors, but also own product generations already available on market. However, there are uncertainties regarding correct features differentiated customer and user perspective how these should designed. Nevertheless, despite high impact, decisions must taken early in process. Within this publication, a method support respect was derived based findings Model PGE - Product Generation Engineering Kano-Model. Therefore, experienceable reference system elements as characteristics evaluated according Kano-Model thus made comparable with regard customers satisfaction. The objective select corresponding such way that desired level satisfaction achieved. order evaluate method, applied real project. It found application led reduction existing uncertainty.